Following are the steps to place an order successfully:

• When browsing through our web, you can enter the quantity in the tab provided next to the product you wish to buy and click ‘add to cart’. You can add as many items as you wish to buy.
  
• After you have finished browsing and click on ‘proceed to checkout’ you will be promoted to a page on which you shall pick a payment method (different payment methods are available as addressed in FAQs below).
  
• You will receive an email/SMS of sales invoice which verifies that we have received your order.
  
• Your order will be confirmed via phone call by our Customer Service and proceeded for delivery.

You will be provided with a tracking ID in order to keep a track of your order. Domestic orders normally take 3-4 working days to arrive.

Your order cannot be cancelled once you check out. However, you can cancel the order when you receive a verification call from our Customer Service shall apply once the order has been placed.

Yes, you can place your order on WhatsApp or phone call on our number. Please ensure to provide the article number, color and size of the product you wish to purchase.

If you haven’t received a sales invoice via email within an hour it means your order hasn’t been successfully placed.

You can contact our customer service to know the status of your order. Helpline/WhatsApp:

Order ID will be issued at the time you place an order, it is a unique number assigned to your transaction. Tracking ID will be issued at the time your order is dispatched, this ID will be used to track your order and the status of delivery. For domestic orders, you can track your order here. For international orders, you can track your order here.

You will be contacted by the courier service agent 8 hours before the delivery time, if you fail to receive your order on your doorstep, the agent will attempt to contact you again. Your order will be automatically cancelled if you fail to receive the order the second time as well.

You will have to place a new order and cannot add more items to the order that has been processed. You can edit your order before the order is dispatched by using your Order ID, please contact our customer service immediately.

Just adding the product in the cart does not mean the product is reserved. The product is not yours until you pay for it and place an order.

"Add to wishlist" means you like the product and may consider buying it sometime later but not right now; whereas, when you add a product to the cart, it means that you are serious about buying the product and that you are just a few steps away from making the payment.